Brand strategist and high performance facilitator Jenny has a wealth of experience working with top brands. Her three books, Raise Your Game®, Raise Your Profile and Raise Your Leaders™ all focus on quality and service. These, coupled with her regular reviews of restaurants and hotels, have provided the inspiration for a one-day master class to help hospitality clients develop their staff into international acclaimed performers. Personal anecdotes and experiences that vary from international trips on the Belmond Orient Express to local lodges, all re-iterate the need for any property to meet global standards.
“We loved working with Jenny and she really helped our team to solidify our brand strategy. I highly recommend her – professional, creative, fun and incredibly knowledgeable.” Lindsy Terry, Sales & Marketing Manager, Ellerman House
“Jenny has an innate ability to understand the luxury hospitality industry and the challenge luxury brands face nowadays…and then she offers effective, incisive solutions.” Gaby Palmer, PR Manager, Belmond Mount Nelson, Africa
the brand experience
A brand is an experience, and an experience is provided largely by people. One small interaction with one team member can make or break a brand. This unique master class will define your brand and improve service excellence. Each delegate completes a personal balance sheet and brand plan to ensure that they can determine how their personal brand and values tie in with the company’s brand values. This makes them more committed to providing service with excellence.
from markets to Michelin Stars
Jenny writes about culinary travel, interesting chefs, GMs and their teams globally. ‘What the World Wants’ is what she regularly presents talks and courses on.
Jenny originally obtained a Higher Diploma in Food & Nutrition. She worked for Ina Paarman, Heart, Bonnita and Cavendish Square before being lured into running her PR and marketing company, Jenny Handley Promotions, which had clients ranging from Mercedes-Benz to Ernie Els’ Big Easy, for 17 years. Owner of JHP, a Performance Management company, Jenny uses her unique and innovative approach to create brand strategies for high-profile professionals and premium brands.
20 copies of Raise Your Leaders™, Jenny’s latest book, are included in half-day and full-day classes.